FAQs

Ordering & Payments

Q1: What payment methods do you accept?

A: OzPackery currently accepts PayPal only. You can complete your order securely through PayPal at checkout. PayPal may also allow eligible customers to pay using linked cards or balances, depending on your PayPal account settings.

Q2: Why do you only accept PayPal?

A: PayPal helps provide a secure and convenient checkout experience for our customers. It also allows payments to be confirmed quickly, so we can process your order as soon as possible.

Q3: How soon will my order be processed after payment?

A: Once your PayPal payment is successfully completed, your order will enter our processing queue. Most orders are prepared within 24 to 48 hours, excluding weekends and public holidays.

Shipping & Delivery

Q4: Where are my items dispatched from?

A: Orders from OzPackery are packed and dispatched through our local fulfilment network. Each parcel is checked before dispatch to help ensure your order is prepared correctly.

Q5: When will I receive my tracking number?

A: Once your order has been packed and handed to the carrier, your tracking number will be sent by email. This is usually available within 24 to 48 hours after payment confirmation.

Q6: Do you ship across Australia?

A: Yes, OzPackery ships to most locations across Australia. Delivery times may vary depending on your postcode, carrier schedule, and local delivery conditions.

Q7: How long does delivery usually take?

A: Standard delivery usually takes around 2 to 7 business days after dispatch. Remote or regional areas may require additional transit time.

Security & Compliance

Q8: Is there an age restriction to purchase from OzPackery?

A: Yes. You must be 18 years of age or older to browse and purchase from OzPackery. We reserve the right to cancel orders if age or eligibility requirements are not met.

Q9: Is my payment information secure?

A: Yes. Payments are processed through PayPal’s secure checkout system. OzPackery does not store your full PayPal login details or card information.

Q10: What will appear on my payment record?

A: Your PayPal transaction record will show the merchant/payment details associated with your order. Please keep your PayPal receipt for future reference.

Order Support

Q11: Can I change or cancel my order after placing it?

A: If your order has not yet been packed or dispatched, please contact us as soon as possible. Once an order has entered fulfilment or has been shipped, changes may no longer be possible.

Q12: What should I do if I entered the wrong shipping address?

A: Please contact our support team immediately with your order number and the correct address. We will do our best to update it before dispatch, but we cannot guarantee changes after fulfilment has started.