Contact Us

Contact Us

Get In Touch

If you have any questions about your order, payment, shipping, tracking, or product availability, please contact the OzPackery support team by email.

Support Email: hi@ozpackery.com

Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST / Australian Eastern Standard Time)

We typically respond to email inquiries within 12–24 hours during business days.

Before Contacting Us

To help us assist you faster, please include your order number, PayPal payment email, and a brief description of your request when contacting support.

If your inquiry is about a recent payment, please make sure your PayPal payment has been completed successfully before reaching out.

Order & Shipping Support

Once your order has been processed and dispatched, tracking details will be sent to the email address used at checkout. Delivery times may vary depending on your location and carrier schedule.

If you need to update your shipping address, please contact us as soon as possible. Address changes may not be available once your order has entered fulfilment or has been shipped.

Payment Notice

OzPackery currently accepts PayPal only. We do not accept bank transfer, cash on delivery, or manual offline payments.

Fulfilment Notice

OzPackery works with fulfilment partners to prepare and dispatch orders. Our fulfilment locations are not open to the public and cannot support over-the-counter pickup. All orders must be shipped through approved delivery carriers.